In case an email program, web browser or any of the Internet-connected apps on your Mac starts to complain of the lack of connection, it is time to try out ways to determine the root cause. If you are faced with the “Mac Wi-Fi connected but no Internet” issue, the cause can occur anywhere along the chain between your device and a distant server. In most cases, it is not always obvious where to start.
For those who are facing the “Mac Wi-Fi connected but no Internet” issue, there are several methods that you can try until you can connect again to the Internet.
One way to ensure that the “Mac Wi-Fi connected but no Internet” issue is not limited to just one website, you must visit another, preferably one that is dependable such as Google.
In the same way, you must ensure that the issue not only affects your current app. You can try connecting to the Internet using another application.
There are certain types of network issues that might cause the browser to present the button that directs to Network Diagnostics. This is how the OS of your device offers a way to aid in debugging your connectivity issue. In case there is no button available, you can open Network Diagnostics manually. You can do this by proceeding to Apple menu > System Preferences > and tap on Network. Tap on “Assist Me” and tap on Diagnostics.
The Network Diagnostics utility will provide the necessary instruction through a system of queries and tests, ranging from assessing your ethernet or Wi-Fi connectivity to network arrangement as well as DNS servers. Oftentimes, the utility can fix the problems itself. In cases where it cannot, it provides detailed information on the nature of the issue and provides suggestions in resolving it.
In case you are facing the “Mac Wi-Fi connected but no Internet” issue, you must check the Wi-Fi menu which you can find at the right upper section of the screen. This is necessary to ensure that you are connected to the network you intend to be. It is important to note that Macs are known to hop into less-desirable networks at inconvenient times.
If the icon of the menu has an exclamation point, it indicates that it cannot successfully link to any network. You can try turning off the Wi-Fi from the menu and wait for around 30 seconds and then switch it back on. In case this fails to work, simply restart your device. Oftentimes, this is the only approach to clear any errors that prevent the Wi-Fi from connecting.
If you have access to a different computer or mobile device that utilizes the same Internet connection, you must check if you can connect to a website on that device. If not, you can rule out your Mac as the source of the issue and look for a different solution.
Nevertheless, if the other device can connect and your Mac cannot, even after restarting it, you must skip ahead to the “Check the DNS settings” method.
When it comes to network issues that go beyond your device, if you own or manage the network device where your Mac links to such as a router, AirPort base station, switch, Time Capsule or hub, you must switch it off and wait for around 10 seconds before switching it back on.
Wait for the device to power on completely and try to connect again. In case there is more than one such device, start with the one nearest to the Internet and work your way back to your Mac, cycling the power on each one as you go.
The Domain Name System (DNS) allows your Mac to convert domain names into IP addresses. In case the DNS server that your Mac utilizes is slow, offline or faulty, you are having issues in connecting to any website or service by name.
There is one way to check whether the DNS is functional if no websites respond such as google.com. In your browser, key in this URL: http://18.104.22.168. Once this is entered, this should bring up the Google website. If it does, it simply means that the Internet connection you are using has no issues and the problem simply involves the domain names.
As a solution to deal with this issue, open the Network pane of System Preferences and choose your network connection in the list on the left side. Tap on “Advanced” followed by “DNS”.
In the DNS Servers field, you will see one or more IP addresses. In case those addresses are enabled (black), choose one and tap the minus-sign (-) button. At this point, regardless of whether there are already addresses in gray, tap the plus sign (+) button and key in 22.214.171.124. You must repeat with 126.96.36.199. Take note that these addresses direct to OpenDNS which is a free-of-charge DNS service that is often dependable than the default servers your ISP utilizes. Tap on OK and on “Apply. You can now try to connect again.
Even after these steps are followed, remember that it will not always guarantee success since some outages might be beyond our control. Since the Internet has a distributed nature, an equipment disaster at an ISP can involve more than just the ISP’s customers.
On a larger scale, unintentional damage to a major fiber optic cable can disrupt the Internet connection to a wide area. Oftentimes, the only solution to an Internet outage is to wait for it to be fixed. In case the problem is beyond your local network, your ISP should at least inform you of the nature of the issue and expected repair time.
With the measures on what to do with the “Mac Wi-Fi connected but no Internet” issue, you can find an effective way to deal with the issue to restore your connectivity in no time.
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