Users may stumble upon the “unable to verify account name or password” issue on Mac when accessing services such as LinkedIn, Google, Yahoo and Flickr. This issue may come from security concerns, wrong password and proxy server settings.

Apple Mail remains connected to the server to confirm if users have a new item in the inbox. When the email server goes down temporarily or gets inundated with requests, it declines the requisitions from Mac mail with an error message like “unable to verify account name or password”. However, this may also occur if you change keychain password as this wipes data in internet accounts.

We recently received queries on a quick fix to fix the issue from our readers. This article constitutes our response and reliable solutions for Mac owners grappling with the puzzle.

Unable To Connect


Part 1: Preventative & Maintenance Techniques to Avoid Validation Issues

Approach 1: Remove Expired Certificates or Old Passwords Archived in Keychain on Mac

If your mail remains inaccessible due to the unable to verify account name or password error, check the Keychain to erase obsolete data. Delete any terminated or annulled certificates along with existing password duplications from the Keychain.

From Applications, launch Keychain Access and search for the entry based on the connections you use like here. Next, go to Mac mail and confirm your email, a password prompt will appear. Type the exact password in the account password field and enable “Remember this password in my keychain”.

Approach 2: Spruce up Your Mac

Often, folder caches, cookies and junk files corrupt your files while diminishing performance. For bugs-free maintenance, iMyMac PowerMyMac spruces up, protects and optimizes your machine. It erases and steers clear of future junk, detects duplicates, uninstalls unnecessary apps and makes your device run at full pelt. It packs up to 20 useful tools for all-round care.

Best of all, PowerMyMac comes with an uninstaller feature to permanently remove unnecessary applications and related pieces of data. You can rely on this tool to solve any issues associated with uninstalled stubborn apps. This cleaner digs deeper to eliminate every fragment of the uninstalled software.

Approach 3: Delete Offline Mail Cache Folder

If your mailbox is sluggish or the emails don’t appear, we recommend removal of the offline mail cache because infected data may cause the error code. Follow these steps to erase mail caches:

  1. From Terminal window, fill in the command, viz. "defaults write com.apple.finder AppleShowAllFiles TRUE;killall Finder" and press Enter to see the underground cache files;
  2. Shut down the Mail application;
  3. Navigate to the cache folder as follows, Users > your_profile > Library > Mail > IMAP_account_name;
  4. Delete ".OfflineCache".

A newly-created cache folder kicks in when you launch Mail app again. Open the app to ascertain if the email loading runs faster and whether the error of unverified name or password has disappeared. To get rid of Mail cache, you can also utilize the multi-tool cleaner-PowerMyMac. This cleaner can help you erase system data, duplicates, caches, uninstalled app remnants and more on Mac.

Delete Mail Cache

Part 2: How to Manually Fix Unverified Name or Password Issue

Method 1: Feed Email Password in System Preferences

The verifying hitch may appear if you previously changed the Keychain password. If you encounter the validation issue in the Mail app, feed in the password to authorize the account in System Preferences. To do this:

  • Launch System Preferences and select Internet Accounts;
  • On the left board, select the account that needs validation, pop-up prompts you for the password.
  • Hit Cancel to view the comprehensive page of archived email accounts.
  • Fill in the password in the blank fields and hold down Tab key button on the keyboard to access the next spaces.
  • The system validates your account as long as you enter the correct password. A similar method applies to confirm email accounts.

Method 2: Re-Feed Email Account

Deleting and re-feeding the email details into the Mail app may pull off the account name and password validation trick. The effects of this include the removal of the email cache from the system. However, the computer preserves the attachment you’ve stored and the genuine data archived on the email server. Choose between the approaches below to get rid of the email accounts.

Way 1: Delete the email account from the Mail App

  • Open the Mail app.
  • Hit Mail option at the top menu followed by Preferences at the pull-down list.
  • Click on the email account required on the left sidebar, and then choose "-" button at the foot.
  • Hit “OK” to wrap up the process.

Way 2: Delete the Email Account from System Preference

  • Launch System Preferences and select Internet Accounts.
  • Select the email account required followed by "-" button at the foot.
  • Click on “OK” to finish the process.

Restart the machine after the deletion. Reintroduce the email account to the Mail app via System Preferences>Internet accounts or Mail App > Mail > Accounts.

Part 3: Other Solutions to Fix Unable to Verify Account Name or Password

Solution #1 Deactivate Two-Step Verification Security

Service providers such as Gmail, AOL, and Yahoo include a Two-Step Verification to add an extra layer of security. It’s a double-edged sword as this means vulnerable email apps cannot verify the account and password.

The solution is to disable this security feature and verify your email account and turn it on after solving the problem.

Solution #2 Restart The Machine

Restarting the machine and launching Safari will generate new folders in minutes. Immediately after you hear startup chime, latch on the Shift key until the gray Apple icon and a progress bar pop up. Rebooting takes longer. This will refresh caches, launches a directory screening, and deactivates all login items along with other things.Forgot Mac Password

Solution #3 Tinker iCloud Keychain

Turn off iCloud Keychain across all your devices. Next, enable iCloud Keychain that has up-to-the-minute Keychain items. Activate iCloud Keychain on the other devices. This updates them with the new iCloud Keychain.

Part 4: Final Thoughts

In all, you’ve added more weapons into your bag of tricks to solve the unverified account name or password puzzle. Mac computers offer a workhorse for the workplace and quick fixes like the ones we dissected above prevent downtimes. Don’t rack your brains in such a scenario with complicated steps, try a simple approach like resetting the Keychain first or rebooting. If the issue persists after all the above tips, consult Apple’s customer desk. They will guide you to create another Keychain and respond with a wealth of insights.

Finally, share with our readers any insider hacks, tricks and tips revealed by Apple in our comments section below. Our forum promotes a steady flow of ideas among Apple enthusiasts across the globe.